Contact Kraken Support
Reach our global support team through live chat, email, or phone. Available 24 hours a day, 7 days a week.
Live Chat
The fastest way to get help. Connect with a Kraken support specialist through live chat on our website or the Kraken app. Typical response times are under 5 minutes during normal periods.
Email Support
Submit a detailed support ticket for complex issues requiring investigation. Our team responds within 24 hours. Include your account details and a clear description of the issue for faster resolution.
Phone Support
Call our support line for urgent account security issues. Phone support is available for account lockouts, suspected unauthorised access, and time-sensitive matters requiring immediate human assistance.
Institutional Enquiries
For OTC trading, custody, API integration, and institutional account setup, contact our institutional team. Dedicated relationship managers provide onboarding support and ongoing account management for qualified clients.
Press and Media
Journalists and media professionals can reach the Kraken communications team for interviews, statements, and data requests. We aim to respond to press enquiries within 24 hours during business days.
Frequently Asked Questions
You can contact Kraken through live chat (24/7), email support tickets, or phone for urgent matters. Live chat provides the fastest response times, typically under 5 minutes.
Yes. Kraken offers phone support for urgent account security issues including lockouts and suspected unauthorised access. For general enquiries, live chat and email are recommended.