Kraken Privacy Policy

Last updated: March 2026

Information We Collect

Kraken collects personal information necessary to provide our services and comply with regulatory requirements. This includes identity verification data (name, date of birth, address, government ID), financial information (bank account details, transaction history), technical data (IP address, device information, browser type), and usage data (trading activity, feature usage, support interactions). We collect this information when you create an account, verify your identity, execute trades, contact support, or interact with our platform.

How We Use Your Information

We use your personal information to provide and improve our services, process transactions, verify your identity, comply with anti-money laundering and know-your-customer regulations, detect and prevent fraud, communicate account updates and security alerts, and respond to your support requests. We do not sell your personal information to third parties.

Data Security

Kraken employs industry-leading security measures to protect your personal information. All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Access to personal data is restricted to authorised personnel on a need-to-know basis. We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

Data Sharing

We may share your information with regulatory authorities as required by law, service providers who assist in operating our platform, and law enforcement agencies in response to valid legal requests. All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You can manage your privacy settings through your Kraken account. For data-related requests, contact our privacy team through the support portal.

Cookies and Tracking

Kraken uses cookies and similar technologies to provide, secure, and improve our services. Essential cookies enable core functionality. Analytics cookies help us understand how users interact with our platform. You can manage cookie preferences through your browser settings or our cookie consent tool.

Data Retention

We retain your personal information for as long as your account is active and for a period after closure as required by applicable regulations. Financial transaction records are retained for a minimum of 5 years in compliance with anti-money laundering legislation.

Updates to This Policy

We may update this privacy policy periodically. Material changes will be communicated through email notification or prominent notice on our platform. Your continued use of Kraken after changes constitutes acceptance of the updated policy.

Contact

For privacy-related enquiries, contact our data protection team through the Kraken support portal or email privacy inquiries to our compliance team.