Kraken Customer Support and Help Centre
Real humans, real support. Get help with your account, trading, deposits, withdrawals, and security from Kraken's global support team available around the clock.
Get Help from Kraken Support
Live Chat
Connect with a Kraken support specialist through live chat for real-time assistance. Available 24 hours a day, 7 days a week. Typical response times are under 5 minutes during normal periods.
Email Support
Submit a support ticket via email for complex issues that require detailed investigation. Kraken's support team responds within 24 hours for standard inquiries. Priority support available for institutional and high-volume accounts.
Phone Support
Speak directly with a support specialist for urgent account issues. Phone support is available for account security concerns, locked accounts, and time-sensitive matters that require immediate human assistance.
Popular Support Topics
Account Verification
Step-by-step guidance for completing identity verification at each level. Learn what documents are required, how to resolve common verification issues, and how to upgrade your account tier for higher limits. Most basic verifications complete within minutes using automated document scanning.
Deposits and Withdrawals
Troubleshoot funding issues including pending bank transfers, missing deposits, and withdrawal processing. Understand processing times for different payment methods, minimum and maximum limits, and how to add new withdrawal addresses securely.
Trading Help
Learn how to use different order types, understand fee structures, resolve failed or partially filled orders, and navigate the Kraken Pro trading interface. Includes guides for margin and futures trading.
Security Issues
Report suspicious activity, recover locked accounts, reset two-factor authentication, and configure Global Settings Lock. If you suspect unauthorised access, Kraken's security team can immediately freeze your account while investigating.
Frequently Asked Questions
You can reach Kraken support through live chat on the website or app (24/7), email via the support ticket system, or phone for urgent security matters. Live chat typically has the fastest response times under 5 minutes.
Yes, Kraken provides 24/7 customer support through live chat and email. Phone support is also available for urgent account security issues. The support team operates globally to provide assistance in multiple time zones.
Live chat responses typically arrive within 5 minutes. Email support tickets receive responses within 24 hours. Phone support connects you to an agent immediately for urgent matters. Complex issues may require additional investigation time.